Because we are a small organization and in order to keep pricing as low as possible, we will not initially carry much stock or any stock at all.

We aim to make an order to our suppliers twice a month, with the following expected times:
 - Manufacturing time: usually 5 working days
 - Shipping time to us: c. 5-10 working days
 - Quality control and assembling by 360 Custom Parts: c. 2 working days
 - Shipping to you

Should you need an express order, please contact us at contact@360customparts.com so we can find a solution.

Customer order cancellation - 3-5% deduction
For orders cancelled by the customer after the payments have been processed and made for reasons independent to 360CustomParts, we are able to refund the order but will need to deduct a specific percentage of the full amount to compensate us for the credit card fees and currency conversion to CHF charged by the platform that cannot be refunded to us. This allows us to keep our prices low to customers not cancelling orders:
 - Orders denominated in CHF: 2.9%
 - Orders denominated in other currencies 5.1%

Price changes
Please note that our prices are set in US Dollars and pricing in other currencies fluctuate depending on the exchange rates.

While we aim to keep pricing stable in US Dollars, we may from time to time have to adjust our pricing.

VAT, Custom taxes and Tariffs
Unless specified and included at checkout, all our items are shipped from Switzerland excluding taxes, VAT, custom fees and import fees. Any of these charges, if any, are to be paid by the customer to the delivery company.

We tend to use courier/post services that will request you to pay import fees and tarifs before receiving items. Sometimes the courier/post service requests us to pay these import fees/tariffs upfront, in which case we will send you an additional invoice to pay us these requested fees before we ship your item. Any refusal to pay these fees will lead to a refund excluding a 5% processing fees which reflects the credit card processing fees we cannot get back.

US Tariffs

Please note that US Tariffs can vary but we provide below what you should expect to pay in tariffs to receive our parts:
 - Throttle bodies: expect c. 57.5% - Despite the throttle bodies being manufactured by Bosch in Germany (and stamped "Made in Germany") and the substantial modifications done in Switzerland, UPS custom has consistently charged c. 57.5% in Duty to the purchase price.

 - Aluminum Lateral Capote Flap: expect c. 57.5% - Because the aluminium is sourced in China and despite the fact that substantial modifications are made in Switzerland,  UPS custom has consistently charged c. 57.5% in Duty to the purchase price and once charged 100% for no reason despite identical declaration.

 - RH LEVER - 66958800 and LH LEVER - 66958900: expect c. 57.5% - Because the stainless steel is sourced in China and despite the fact that substantial modifications are made in Switzerland,  UPS custom has consistently charged c. 57.5% in Duty to the purchase price.

These tariffs are indicative only, based on observed rates, and we have no control on the tariffs UPS custom team will ultimately. 

Refund Painted flaps if colour mismatch
While we use the official PPG paint and colour code 322 and spend great efforts getting a finish as orange peel free as possible, the colour match with your own car may differ. If you consider the discrepancy too important, we would refund the price of the painting service (excluding any Import Fees, VAT and Tariffs paid i.e. only USD 500 or whatever the price of the service paid to us) but would request to be provided with the following elements:
 - Proof that a PPG colour scanning of your car was conducted prior to ordering from us and confirming that the colour code of your car defined by the PPG scanner was indeed Rosso Corsa 322
 - Proof/Invoice of the professional respraying of the flaps

We are a small business trying to keep our prices as low as possible and spraying these flaps is extremely expensive, so hope you understand these requirements.

Return
We test every single product we ship. Unless the part you receive is defective, return would not be accepted. This policy helps keep our prices low.

We appreciate your understanding and support.